Support

Which platforms does LumoVolt support?

LumoVolt works with TikTok, Instagram, YouTube, and X (formerly Twitter). Share a link from any of these platforms directly to LumoVolt.

How do I save a video?

Find a video on TikTok, Instagram, YouTube, or X. Tap the Share button on the platform, then select LumoVolt from the share sheet. The video will appear in your saves with a transcript and key takeaways once processing completes.

How long does processing take?

Most videos are transcribed within a minute or two, depending on length. Longer videos may take a few minutes. You'll see a "Processing" indicator on the save card while it's in progress.

Are transcripts accurate?

Generally yes — accuracy depends on the audio quality and clarity of the original video. Videos with heavy background noise, strong accents, or poor recording quality may have more errors. You can always read the transcript alongside the original video to verify.

What's the difference between the Free and Pro plans?

The Free plan includes a limited number of saves per month. The Pro plan gives you unlimited saves, priority processing, and full access to all features. You can see the current plan details inside the app.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. Go to Settings → [Your Name] → Subscriptions on your iPhone, find LumoVolt, and tap Cancel Subscription. You'll keep Pro access until the end of the current billing period.

Can I export my saves?

Yes. You can request a data export of your saves, transcripts, and takeaways. Contact us at support@lumovolt.app and we'll send you a file within a few business days.

How do I delete my account?

Go to your profile in the app and tap "Delete Account." This will permanently remove your account and all associated data. If you have a Pro subscription, cancel it first to avoid future charges.

A video failed to save. What should I do?

A few things can cause this: the video may be private or deleted, the platform may have blocked processing, or there may be a temporary issue on our end. Try saving it again. If it keeps failing, contact us with the link and we'll look into it.

Is my saved content private?

Yes. Your saves, transcripts, and collections are private to your account. We don't make any of your saved content visible to other users or the public.